Effective August 1, 2026
1. Scope and payment processing
This Policy applies to Emasmas cloud-service subscriptions and purchases. A product, offer or order may provide more favorable or special terms. Mandatory rights always prevail.
Available methods depend on product, country, currency and plan. Emasmas or an authorized payment provider, reseller or merchant of record may collect payment. The checkout identifies the collector and relevant terms. This Policy is not tied to any provider; an intermediary may execute a refund, while Emasmas handles the request within its duties.
2. Cancellation
Cancel renewal through the account, product channel or contacto@emasmas.cl. Cancellation normally prevents future charges and access continues through the paid period. Deleting an account or stopping use does not itself cancel a subscription.
3. Refund eligibility
Unless a specific offer or mandatory law says otherwise, started periods are non-refundable and not prorated. We review refunds for duplicate or verified unauthorized charges, Emasmas billing errors, prolonged material inability to deliver a core function without reasonable remedy, or an express commercial promise.
A voluntary request within 14 days of the first charge will be reviewed in good faith, but does not create an automatic entitlement or shorten longer statutory periods.
4. Consumer rights
Nothing limits Chilean Law 19,496. If you legally qualify as a consumer, applicable withdrawal, warranty and remedy rights remain intact.
In the EU or EEA, withdrawal rights and exceptions follow national law implementing Directive 2011/83/EU. For services or digital content beginning before the period expires, we may request express consent and acknowledgment of loss of withdrawal rights where lawful.
Applicable U.S. federal and state laws on consumer protection, automatic renewal, cancellation and refunds also apply. These rules do not turn a business purchase into a consumer transaction where law does not do so.
5. Requests and timing
Email contacto@emasmas.cl with account holder, product, date, transaction reference, reason and evidence. Never send full card details or credentials. We may verify identity, authority and transaction.
If approved, the refund is normally ordered to the original method. Posting time depends on the payment provider and financial institution. Taxes, exchange differences and fees follow applicable law and transaction rules.
Fraudulent or abusive requests may be denied and service suspended, subject to law. Contact us before a chargeback so we can investigate; this does not restrict access to your bank, authority or court.